BreastScreen SA completed a self-assessment across all of our clinics to evaluate accessibility for women with mobility issues. The initiative led to several meaningful improvements including enhanced signage, reconfiguration of accessible toilets and rearranged waiting areas.

Radiographers also received education on different types of disabilities, both visible and invisible, sparking valuable discussions around quality improvements and projects. A key project that arose from this was the introduction of Sensory Friendly Clinics for women with sensory sensitivities.

Our online booking system was developed in response to feedback about bookings, giving women an alternative to booking by phone. Since the introduction of online bookings, complaints relating to difficulty booking an appointment have significantly reduced and are no longer our most common complaint.

BreastScreen SA is currently developing an online consent form that will include some pre-filled information, avoiding the need for us to ask repetitive questions and saving time for our clients.

In response to a client suggestion, our professional development includes information on domestic violence / trauma informed care for our radiographers, clinicians and front line non-clinical staff to better recognise and respond to the signs, symptoms, and risks of trauma to better support our clients.

Following feedback from clients, we have broadened the range of translated brochures and information available across our services, including the addition of Ukrainian and Urdu resources to better support our community.

Our website has been updated to provide clear answers to frequently asked questions, improving access to information and helping clients find the support they need more easily.